Do we have the right people, processes, systems, and capacity in place for Open Enrollment?
What challenges or gaps could impact performance, service, or execution?
Which actions should be prioritized to improve readiness before Open Enrollment begins?
WCK evaluates the employee journey from notification to enrollment. Because CHOICE (formerly ICHRA) shifts plan selection entirely to the individual, this key observation identifies where employees are most likely to experience confusion, decision fatigue, or financial missteps. Mitigating these friction points ensures high adoption, minimizes HR support burden, and prevents tax or coverage gaps.
Individual market dynamics vary dramatically by county, state, and region. This key observation measures carrier competition, provider network breadth, and premium trends.
WCK audits the data architecture, platform integrations, and administrative workflows required to execute seamlessly. Because individual coverage administration depends on real-time data syncs, from census updates to automated premium substantiation, this observation identifies operational single points of failure.